Virgin-o2

[Sar_mak11]

Since my account switched from Virgin to o2 my signal is very temperamental. It often says no service, I can’t make or receive calls. How can this be fixed? Do I need a new SIM card?

[MI5]

@Sar_mak11 

You can try a new sim but you may have been running on EE network before so the O2 signal in your area may just be rubbish.

Guide: How can I sort out my network issues? 

[jonsie]

You probably need a new O2 sim card

Call into a store with photo ID and they will replace it for you

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

[Enlli]

You will not have been running on EE that went 18 months ago, Vodafone followed but by last Christmas everyone had been moved to O2 signal 

I would start with a proper O2 SIM before anything else.