Solved: View older call history

LukeC90 · ‎09-01-2022

I want to view my call history from November 2018, but I can only go back to January 2022 on My O2.

Is this possible to do?

Thanks

MI5 · ‎09-01-2022

Guide here Guide: How do I get to the 'Download Bill' page?

There as been a recent issue with older bills but more are being added slowly.

Edit. 2 years is the maximum though so you may need to call O2 to see if they can go back further, although it's unlikely.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎09-01-2022

@LukeC90

Guide here Guide: How do I get to the 'Download Bill' page?

There as been a recent issue with older bills but more are being added slowly.

Edit. 2 years is the maximum though so you may need to call O2 to see if they can go back further, although it's unlikely.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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