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Using wifi on London Underground

Davidbuk12
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How do I connect my O2 phone to the London Underground wifi? I get a red error message saying 'we have encounted an error and you have not been signed in'. No error code number of offer of a workaround. What sort of error is this?
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Bambino
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@Davidbuk12 See if anything here helps: Wifi on the Underground | Help & Support | O2

I DO NOT WORK FOR O2



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Message 2 of 9
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MI5
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@Davidbuk12 

A few people have reported the same issue recently.

I'll ask 

@O2Lisa to see if she can help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 9
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O2Lisa
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Thanks for the tag @MI5 smiling

I'll private message you @Davidbuk12 and get this looked in to for you

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Davidbuk12
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Would someone please phone me on [personal details removed] to tell me what's happening. I'm not making any progress when I call bevause the advice and instructions I get don't correspond to what I see on my phone screen.

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Davidbuk12
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What is the meaning of the red error message "Sorry we have encounted an error and you have not beenn signed in" when I try to connect to the London Underground wifi?
Message 6 of 9
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MI5
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@Davidbuk12 

@O2Lisa is helping you.

No one is going to call you and please remove your number from the forum as personal details should not be shared openly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 9
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Davidbuk12
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How do I delete a message?
Message 8 of 9
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MI5
Level 94: Supreme
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@Davidbuk12 

Too late now as you only get an hour to edit.

I've reported it to the mods anyway so they will delete your number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 9
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