cancel
Showing results for 
Search instead for 
Did you mean: 

Useless

MW3
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

How do I speak to a human advisor instead of pre programmed bot! Contact us is useless! And when you ask to be contacted they don’t do nothing! No wonder everyone is going to EE I will be well done 02 . 12 years a customer it won’t be 13 

Message 1 of 3
566 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 122353 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @MW3 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

 

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 3
563 Views
2 REPLIES 2

Cleoriff
Level 94: Supreme
  • 122353 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @MW3 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 3
564 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@MW3 

If you want to speak to customer service.
Numbers are here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 3
560 Views