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Upfront Free - When will it be returned?

EllyFLW
Level 1: Joiner
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Hi 😊

I recently decided to order a new phone - with a £30 up front fee. Once I had completed the order and the £30 was taken, it was decided I needed to pay an extra £375 as a deposit, and I then did not continue with the order. However the £30 was still taken. How/when will I get this money back?

Thank you! 

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madasaf1sh
Level 66: Unequalled
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@EllyFLW 

 

o2 don't have your money, your bank do, as they reserve the funds. 

The funds will be returned by your bank in between 24hours and 7 days depending on your bank. 

If after 7 days it hasn't then you need to speak to the bank.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 66: Unequalled
  • 5431 Posts
  • 32 Topics
  • 1719 Solutions
Registered:

@EllyFLW 

 

o2 don't have your money, your bank do, as they reserve the funds. 

The funds will be returned by your bank in between 24hours and 7 days depending on your bank. 

If after 7 days it hasn't then you need to speak to the bank.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 2
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