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Unreliable Signal

TW99
Level 1: Joiner
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Hi, 

 

I have only just received my new 02 SIM as part of a VOLT deal with Virgin Media, but the signal constantly goes from either full or very good connection to no connection whatsoever.

 

This SIM replaced an existing Virgin Mobile SIM I had as part of my package, in which I had no issues with inside or outside.

 

I feel as if I've been sold a bad deal, as I now rarely get signal at home or work where I did before.

 

I've checked the signal status and coverage for both my work and home and it says I should be receiving good connection both inside and outside, but I have yet to experience this. It may also be worth mentioning I run a GiffGaff SIM in my second slot, which I also have bad coverage and connection with.

 

I have tried each SIM in both slots and it makes no difference. My phone is a OnePlus 6T.

 

I wish there was a way to completely pull out of this SIM contract Virgin signed me up for, but the contact us page sends me in absolute circles.

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MI5
Level 94: Supreme
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@TW99 

You need to cancel https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

The O2 signal would be the same as giffgaff so you can't expect it to be any different.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127071 Posts
  • 614 Topics
  • 21943 Solutions
Registered:

@TW99 

You need to cancel https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

The O2 signal would be the same as giffgaff so you can't expect it to be any different.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
Level 94: Supreme
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Double data is not worth jack if you have little coverage

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