Unreliable Signal

[TW99]

Hi, 

I have only just received my new 02 SIM as part of a VOLT deal with Virgin Media, but the signal constantly goes from either full or very good connection to no connection whatsoever.

This SIM replaced an existing Virgin Mobile SIM I had as part of my package, in which I had no issues with inside or outside.

I feel as if I've been sold a bad deal, as I now rarely get signal at home or work where I did before.

I've checked the signal status and coverage for both my work and home and it says I should be receiving good connection both inside and outside, but I have yet to experience this. It may also be worth mentioning I run a GiffGaff SIM in my second slot, which I also have bad coverage and connection with.

I have tried each SIM in both slots and it makes no difference. My phone is a OnePlus 6T.

I wish there was a way to completely pull out of this SIM contract Virgin signed me up for, but the contact us page sends me in absolute circles.

[MI5 · Accepted solution]

@TW99 

You need to cancel https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

The O2 signal would be the same as giffgaff so you can't expect it to be any different.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[jonsie]

Double data is not worth jack if you have little coverage