Unable to use phone

[Julie206]

Hi - my phone is currently not making or receiving calls - not connected to network

Also won't connect to mobile data so at this atge not much use.

New phone Samsung SG23 - only 1 month old

[Cleoriff]

@Julie206 

If you bought it from O2 then you need to contact them.

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

OR contact Samsung https://www.samsung.com/uk/support/contact/ 

[MI5]

@Julie206 

It may be a sim issue and not a faulty phone at all.

Check these guides to see where the issue actually is.

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

[Julie206]

Thanks spoke to my local O2 store and they are going to do a Sim swap for me  -fingers crossed

Thanks

[MI5]

Let us know how you get on @Julie206 👍