Unable to receive calls, txt

[Vilmantas]

Moved to O2 from Lycamobile, so now unable to receive any calls or texts. customer service was horrible, I phoned many times, so they asked me to come from pay as you go to pay monthly and promised to fix it, unfortunately, two weeks have gone by, and still nothing....

[pgn]

Persist with O2, Guide: How to find help & contact O2 or via Social Media at the link below. 8am is usually a good time to call. Good luck @Vilmantas  

[Enlli]

I'm appalled that they should try to sell you a contract, to fix a problem that has nothing to do with being PAYG

Hope you didn't do that.

[Vilmantas]

what a horrible company, they never sorted the problem.... last time they promised to sort it in 10 days, unfortunately not event contact me..........

[Oxonian]

@Vilmantas 

You have been provided with Guide: How to find help & contact O2 by @pgn above. Have you tried contacting O2 via their social media channels ? They seem quite well thought of and might be a better option to resolve your issue.    

[Vilmantas]

yes, I tried, they just text call them.....

[Oxonian]

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@Vilmantas wrote:

yes, I tried, they just text call them.....

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I would try them again @Vilmantas and keep persevering ; don't let them fob you off. 👍 

[Vilmantas]

keep trying, but I dont want waist my expensive time any more............  those advisors useless..

[Oxonian]

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@Vilmantas wrote:

those advisors useless..

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It is fair to say @Vilmantas that you are not the first person to express that opinion on this forum recently. 😀

[Vilmantas]

Will try to sort it with Ombudsman Service but have to wait another couple weeks to start.