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Unable to make or receive calls

Ryan828282
Level 1: Joiner
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When calling out I get a message stating 'Not registered on Network'.  When people call me it goes to VM. I cant log into My O2 as I forgot my password and they want to text me to authenticate for new pw which will not work as I cant receive texts.  Called O2, waited 20mins and the CSA hung up on me when he answered (human error I accept). Done all the tests and other SIMS work in my phone and my SIM does NOT work in another phone (same message).  I need a new SIM but do not see to be able to get support.  Any advice?

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Cleoriff
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Hi @Ryan828282 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
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Registered:

Hi @Ryan828282 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

*The Game Is On*

Girl in a jacket

View solution in original post

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MI5
Level 94: Supreme
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@Ryan828282 

Pop into your local O2 store with some ID and they will give you a new sim sorted immediately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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John1724
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My phone can't make or receive call

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John1724
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The was was lost, so we had it turned off, we now have it back, but we still can't make or receive call

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MI5
Level 94: Supreme
  • 124084 Posts
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  • 20167 Solutions
Registered:

@John1724 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 6
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