Unable to make or receive calls & texts

[AggiB]

Since 17th unable to make or receive calls & texts, emergency calls only. Tried call center who say maintenance in my area but O2 network tracker states its fine. Any thoughts please?

[Bambino]

@AggiB The O2 network tracker is only a computer generated guess. If the call center has said there's an outage in your area that's probably correct.

Try WiFi calling if you have a compatible phone: Wifi and 4G Calling explained | O2

[MI5]

@AggiB 

O2 had issues with esims last week.

See if this applies to you.

https://community.o2.co.uk/t5/Tech-Support/eSIM-outage-**Personal info**/m-p/1710885#M47117

[jonsie]

Not sure I would be too willing to accept an adviser telling me there's a fault in the area

A ploy to get you off the phone methinks

[Oxonian]

@AggiB 

You might want to look at these guides :-

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone?