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Unable to%20hear%20caller%20unless%20on%20loud%20spea

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Nellie1
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on ‎19-01-2021 20:16

on ‎19-01-2021 20:16

I am unable to hear caller unless I have phone on speaker or am using headphones
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MI5
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on ‎19-01-2021 20:28

on ‎19-01-2021 20:28

@Nellie1 

I guess your earpiece speaker is broken unless you have something covering it?

contact the manufacturer for diagnostic checks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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on ‎19-01-2021 20:28

on ‎19-01-2021 20:28

@Nellie1 

I guess your earpiece speaker is broken unless you have something covering it?

contact the manufacturer for diagnostic checks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Nellie1
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on ‎19-01-2021 20:55

on ‎19-01-2021 20:55

But I don’t understand why I can hear perfectly well when I have earphones attached. Also, there is no problem with sound on any videos I make
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MI5
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on ‎19-01-2021 21:12

on ‎19-01-2021 21:12

@Nellie1 

Earphones and the media output use a different speaker.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Nellie1
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on ‎19-01-2021 21:13

on ‎19-01-2021 21:13

Ah, thank you
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MI5
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on ‎19-01-2021 21:14

on ‎19-01-2021 21:14

Welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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