Solved: Trying to add Extra but get error?

Rbarkley1982 · ‎04-02-2023

Hi All,

Wondering if anyone has come across this before and a way around it? Im trying to add Disney+ as my extra but every time I try I get an error occurred and extra couldn't be added?

Any ideas?

Robert

madasaf1sh · ‎04-02-2023

@Rbarkley1982

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

View solution in original post

madasaf1sh · ‎04-02-2023

@Rbarkley1982

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

MI5 · ‎04-02-2023

@Rbarkley1982

Try it on your phone using mobile data, not wifi.

Guide: Adding and removing O2 Extras

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

>>>>>>>>>>>>>>>>

Breanna · ‎06-02-2023

Hi @Rbarkley1982 any luck getting this added?

Rbarkley1982 · ‎07-02-2023

Yeah got sorted Live Chat added it for me

Breanna · ‎07-02-2023

Perfect! Thanks for updating us

O2

Trying to add Extra but get error?

Assistance Needed: International Phone Number Not ...

Lost sim card

Unlatch my device

Call from O2 about change of SIM

transfer my number to new sim