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Trying to activate new phone with eSIM but the account has been blocked, so number won’t transfer

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SimonR57
Level 1: Joiner
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on ‎10-06-2024 11:47

on ‎10-06-2024 11:47

Help!!!

 

I have got my new iPhone 15 Pro and am trying to activate the eSIM, by transferring the number from my old iPhone 12. I get an error message saying that the account is blocked - contact O2,      Help!

 

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Enlli
Level 69: Guiding Light
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on ‎10-06-2024 11:52

on ‎10-06-2024 11:52

Try going through my O2

However you may have to contact O2 if the account is blocked

Guide: How to find help & contact O2 

1000008726.png

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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Enlli
Level 69: Guiding Light
  • 8924 Posts
  • 65 Topics
  • 1793 Solutions
Registered:

on ‎10-06-2024 11:52

on ‎10-06-2024 11:52

Try going through my O2

However you may have to contact O2 if the account is blocked

Guide: How to find help & contact O2 

1000008726.png

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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