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Transfer of number hasn’t worked and now have no service

Catherine1982
Level 1: Joiner
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Registered:

Hi

 

i bought a new deal with o2 and wanted to transfer my old phone number over. It worked for the first few days and now says no service. Help pls!

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gmarkj
Level 59: Quartermaster
  • 8810 Posts
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Registered:

Do you mean your old phone or you new phone @Catherine1982 ?

You need to keep turning your new phone off and on again and it should catch up.

If you are still without signal tomorrow then try calling customer services - you can use Skype to call one of the numbers in the guide below.

Guide: Coronavirus Community Help and Support 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 59: Quartermaster
  • 8810 Posts
  • 90 Topics
  • 688 Solutions
Registered:

Do you mean your old phone or you new phone @Catherine1982 ?

You need to keep turning your new phone off and on again and it should catch up.

If you are still without signal tomorrow then try calling customer services - you can use Skype to call one of the numbers in the guide below.

Guide: Coronavirus Community Help and Support 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 2
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