Tranferring old non 02 number to new 02 SIM

[fj]

I ordered a new o2 sim, as a new o2 customer. I ordered the new sim with a PAC code as I wanted to keep my old number and bring it to o2. I don't think this has transferred and I'm not sure how to check or process the transfer

[Cleoriff · Accepted solution]

@fj 

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

Keep rebooting your phone. If it still hasn't transferred then contact O2 on any of the numbers here. You can use Skype. All in the guide

Guide: Coronavirus Community Help and Support 

[fj]

Hi,

Thanks, I'll keep trying by restarting my phone. probably won't be easy to contact someone by calling due to current restrictions - I'll give it a go. Thanks