Solved: Top up

Donut · ‎17-05-2023

Hi good morning. What it is I tried to top up last night for first time. And first £10 went through as a top up my folt I no. Then started to do a new tariff first £10 it come up and said season timed out money went out bank. Third time went through as normal. So it cost me £30 fir a £10 topup. Is there anything can be done about this please

MI5 · ‎17-05-2023

@Donut

The payments will be pending as they were not claimed by O2, so will be returned to your bank account in line with your banks policy, usually 3 to 5 days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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View solution in original post

MI5 · ‎17-05-2023

@Donut

The payments will be pending as they were not claimed by O2, so will be returned to your bank account in line with your banks policy, usually 3 to 5 days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

>>>>>>>>>>>>>>>>

O2

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