The site has been down for several days

[UMZ]

Hi

I am a monthly paying customer, I have recently upgraded. I have been trying to login to find a message prompting "sorry there seems to be a problem", this has gone on for several days. I have been trying to add discount on my monthly bill through Bluelight and have not been successful. I have until the 2nd of June and I do not wish to miss this deadline. I have been in store where I upgraded, the store assistants have been very helpful but still have no joy in trying to sort this out when your site is down. Can this be resolved as soon as possible.

Thank you

[Cleoriff · Accepted solution]

@UMZ 

Guide: Is the network down for me or everyone?and Guide: How can I sort out my network issues? 

Also Guide: O2 Open & Friends and Family discounts - How to sign up 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202  or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.