cancel
Showing results for 
Search instead for 
Did you mean: 

Texts not sending and “My Number” showing as Temporary number

lildawgy
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

About three weeks ago I got my PAC code from EE and got it sorted with o2 on the phone. I never received a confirmation email but my phone number seemed to be working fine after a couple of days. Now I can’t send texts and it says “This number is registered to your Apple ID but not to this phone” and that it expires in 6 days. Suddenly I’m panicking. Checked settings and “My Number” showing up as o2 temp number. Tried to change it but it won’t. Tried removing sim and popping back in,  phone on and off nothing working. Was on hold to o2 for ages and gave up. Please can anyone help? I’m worried now I’m going to lose this number I’ve had for years! Please help

Message 1 of 5
531 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 147642 Posts
  • 639 Topics
  • 28345 Solutions
Registered:

@lildawgy 

You need to do a reset of your network settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 5
526 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 147642 Posts
  • 639 Topics
  • 28345 Solutions
Registered:

@lildawgy 

You need to do a reset of your network settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
527 Views

lildawgy
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

oh my gosh that worked!!! thank you so so much. My proper number is now showing up under My Number. In Message and Facetime settings the 6 day warning is still there, however my proper number shows up underneath so seems like it’ll be ok. Thanks again slight_smile whew! 

Message 3 of 5
491 Views

lildawgy
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

That’s worked thank you!!! 

Message 4 of 5
493 Views

MI5
Level 94: Supreme
  • 147642 Posts
  • 639 Topics
  • 28345 Solutions
Registered:

You're welcome @lildawgy 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 5
490 Views