Solved: Re: Text trascripts

Frazer · ‎01-06-2021

Hello - Is it possible to request past text transcripts?

TIA

MI5 · ‎01-06-2021

O2 don't record or keep transcripts of calls or texts so that wouldn't help you either.
All you can get is a log of any outgoing calls or texts from your previous bills.
Guide: How do I get to the 'Download Bill' page?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎01-06-2021

@Frazer

No not possible, sorry

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Frazer · ‎01-06-2021

Thanks for the quick reply.

Do I have to go through the police if it is a safeguarding issue then?

MI5 · ‎01-06-2021

@Frazer

O2 don't record or keep transcripts of calls or texts so that wouldn't help you either.
All you can get is a log of any outgoing calls or texts from your previous bills.
Guide: How do I get to the 'Download Bill' page?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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