Solved: Text about the bill

TonyandDoris · ‎21-12-2021

Received a text saying bill overdue. it was automaticly paid on the 15 Decembed2021.

I should not be charged for late payment.

If youare refering to my wife's phone , you have been informed several times she has passed away on 5 November 2021 DocumentationDeath Cert. waspresented to you Poole brench.

The administration in your company has dropped to a very low level. This can only be put down to the management of low standards

MI5 · ‎21-12-2021

@TonyandDoris

Sorry for your loss.

Process here https://www.o2.co.uk/help/account-and-billing/bereavement

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎21-12-2021

@TonyandDoris

Sorry for your loss.

Process here https://www.o2.co.uk/help/account-and-billing/bereavement

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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