cancel
Showing results for 
Search instead for 
Did you mean: 

Telephone call

Carpetvin01
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi I’ve just had a call from someone asking me to reset a password online so I can receive a new 5g SIM card. Is this a scam call or is this something that O2 are doing

Message 1 of 3
353 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 147780 Posts
  • 639 Topics
  • 28355 Solutions
Registered:

@Carpetvin01 

It's a well known scam.

Forward the scam number to 7726 - It's free.

Other ways to report here including Action Fraud website

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/scams/7726-reporting-scam...

Change your O2 password too and any others that use the same details.

Notify your bank if you haven't done so already.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 3 of 3
337 Views
2 REPLIES 2

Oxonian
Level 32: Blockbuster         
  • 8095 Posts
  • 167 Topics
  • 26 Solutions
Registered:

It's a scam @Carpetvin01 ; O2 rarely 'phone anyone, even when they promise to do so. 

 

I hope that you did not reveal any personal data, passwords or PIN codes ? 👍

Message 2 of 3
350 Views

MI5
Level 94: Supreme
  • 147780 Posts
  • 639 Topics
  • 28355 Solutions
Registered:

@Carpetvin01 

It's a well known scam.

Forward the scam number to 7726 - It's free.

Other ways to report here including Action Fraud website

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/scams/7726-reporting-scam...

Change your O2 password too and any others that use the same details.

Notify your bank if you haven't done so already.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 3
338 Views