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Tariff Upgrade With Major Discrepancy

Maximo
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Hi, 

 

I have just upgraded my tariff which will start this month. I chose 30gb over my current 12gb from the list. I also received an email confirming "30gb" of data, unlimited texts and calls. However, on the website it tells me the new tariff will be changing to 15gb??? Should I just ignore this and it will become 30gb?

 

Also, I will be getting a new 5G phone within the next month or so, will this tariff let me access 5G when I switch my sim over or do I need to pay more / get a new sim? (I'm on a sim only tariff)

 

Thanks in advance.

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Cleoriff
Level 94: Supreme
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@Maximo 

I've checked the shop and can't see a 30GB sim only tariff, so you need to call O2 on any number in this guide

Guide: Coronavirus Community Help and Support 

As for 5G, all O2 sims are now 5G  so you don't have to pay any extra for it.

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 107760 Posts
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  • 5764 Solutions
Registered:

@Maximo 

I've checked the shop and can't see a 30GB sim only tariff, so you need to call O2 on any number in this guide

Guide: Coronavirus Community Help and Support 

As for 5G, all O2 sims are now 5G  so you don't have to pay any extra for it.

*The Game Is On*

Girl in a jacket

View solution in original post

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Maximo
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Thanks for the reply Cleoriff, below is the plan I am looking at:

 

Maximo_0-1633726594071.png

 

However, once I accept it, it says updating to 15gb on the website but an email confirms 30gb. Very strange, I'll have to call the number tomorrow.

 

Thanks, Max.

 

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mdmd
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The same has happened to me, I've upgrade to 30GB and on my account it says 15GB once done. I even have the confirmation email.

 

Did you get anywhere with o2?

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