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Switched to O2 can't receive calls or texts

emmaaac2
Level 1: Joiner
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I have just switched to O2 yesterday. Once my previous sim stopped working, I fired up my new sim and can send texts and make phonecalls but cannot receive texts or calls. The network coverage says a mast may not be working as it should in my area but nobody else I know on O2 is having any issues.

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madasaf1sh
Level 66: Unequalled
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@emmaaac2 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this111

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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@emmaaac2 

It can take up to 24 hours for everything to fully port over.

Keep rebooting your phone as it helps complete everything.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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RafaC
Community Manager
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Hey @emmaaac2 was the issue solved?

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