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Swapping SIMs with O2

Impatient_user
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Yesterday I bought a SIM only deal from O2.  They gave me a SIM with a number.  However, yesterday I phoned customer services and asked for my old O2 number to be moved over to my new SIM card.  So far nothing has happened !!  Is this normal and am I being impatient or should I contact customer services again.  How long should I expect this process to take ? 

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MI5
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@Impatient_user 

Go to Settings >Phone >My Number and edit your number there,

Save it and reboot the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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@Impatient_user 

As it was requested yesterday, it may not happen until Monday, although there is a chance it will happen today.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 7
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Impatient_user
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Thank you so much - it appears to be all happening now so I was just being impatient !!  

Wonder if you can help me with another question.  I have an Apple iphone and when I go into Settings/Apple ID it shows my number as being the number as being the SIM number I bought yesterday.  When will by old number show here ?

 

Message 3 of 7
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MI5
  • 127019 Posts
  • 614 Topics
  • 21901 Solutions
Registered:

@Impatient_user 

Go to Settings >Phone >My Number and edit your number there,

Save it and reboot the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 7
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Impatient_user
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Registered:

Thank you so much - it appears to be all happening now so I was just being impatient !!  

Wonder if you can help me with another question.  I have an Apple iphone and when I go into Settings/Apple ID it shows my number as being the number as being the SIM number I bought yesterday.  When will by old number show here ?

Message 5 of 7
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Impatient_user
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Thank you so much for your help !!!  Really appreciate it ! All working A+ !!!!  

Message 6 of 7
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MI5
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Good news slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 7
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