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Swap phone number to new sim

TDM
Level 1: Joiner
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Just got new phone and sim but new sim says no service

i need to swap number over but can’t get security text to phone because of no service 

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TallTrees
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MI5
Level 94: Supreme
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@TDM 

Text swap from your old sim first.

Guide here Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Martin-O2
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Hi @TDM is this issue sorted now or are you still having problems? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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