Swap phone number to new sim

[Hamish]

I have done as requested swapp to 20220 but my old mobile number  hasn't,transferred, I have waited over 24 hrs but still no joy.

[Cleoriff · Accepted solution]

Hi @Hamish 

Guide: Sim Swap: a mini guide 2017 update 

Swaps are taking much longer now. Your old sim will lose service and then you need to keep rebooting your phone.

If you need further help then contact O2 on any of the numbers in this guide Guide: Coronavirus Community Help and Support 

0800 587 4005 has a good success rate when contacting customer services.