on 06-11-2021 21:54
Hey, i have someone who isnt able to recieve calls on their normal phone but can through whatsapp, can someone help ASAP?
Solved! Go to Solution.
on 06-11-2021 22:14
on 06-11-2021 22:14
There's nothing available except lost and stolen until 8.00am @GoosePlays20
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
on 06-11-2021 21:56
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
on 06-11-2021 22:05
on 06-11-2021 22:05
this is not useful, the social media team are offline
Our Social Media team are currently taking a rest
If you choose an option below we may still be able to help
Tap one of the numbers below. Don't type in the number.
1 My phone is lost or stolen
2 I can't call, text or use data
3 I need help with my device
4 I have a billing query
5 I want to buy something
6 I have a different issue
on 06-11-2021 22:07
a human would be better to get the help from which is why i put this under O2 Gurus
on 06-11-2021 22:08
on 06-11-2021 22:08
maybe your team needs night shift (cough, cough: me)
on 06-11-2021 22:14
on 06-11-2021 22:14
There's nothing available except lost and stolen until 8.00am @GoosePlays20
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
on 06-11-2021 22:24
on 06-11-2021 22:24
so say lost or stolen to get through to a human? brb
on 06-11-2021 22:25
on 06-11-2021 22:25
hang on though, whats the number?
on 06-11-2021 23:03
on 06-11-2021 23:03
See numbers in link posted above.