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Support Needed

GoosePlays20
Level 1: Joiner
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Hey, i have someone who isnt able to recieve calls on their normal phone but can through whatsapp, can someone help ASAP?

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MI5
Level 94: Supreme
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There's nothing available except lost and stolen until 8.00am @GoosePlays20 

Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143423 Posts
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Registered:

@GoosePlays20 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 9
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GoosePlays20
  • 34 Posts
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Registered:

this is not useful, the social media team are offline

 

Our Social Media team are currently taking a rest

 

If you choose an option below we may still be able to help

 

Tap one of the numbers below. Don't type in the number.

1 My phone is lost or stolen

I can't call, text or use data

3 I need help with my device

I have a billing query

5 I want to buy something

6 I have a different issue

 

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GoosePlays20
Level 1: Joiner
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a human would be better to get the help from which is why i put this under O2 Gurus

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GoosePlays20
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maybe your team needs night shift (cough, cough: me)

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MI5
Level 94: Supreme
  • 143423 Posts
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  • 27489 Solutions
Registered:

There's nothing available except lost and stolen until 8.00am @GoosePlays20 

Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 9
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GoosePlays20
  • 34 Posts
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so say lost or stolen to get through to a human? brb

Message 7 of 9
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GoosePlays20
  • 34 Posts
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hang on though, whats the number?

Message 8 of 9
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MI5
Level 94: Supreme
  • 143423 Posts
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Registered:

See numbers in link posted above.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 9 of 9
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