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Spend cap

jonbryan68
Level 1: Joiner
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I set up a spend cap over the phone but have been sent conflicting text messages. One says its set up, one says its not set up. My account has 2 phone numbers as one is for my Son which is the number I wanted the spend cap on. I think the person I spoke with got confused. How can I check if the spend cap is on and on which number? I don't  have the O2 app. 

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MI5
Level 94: Supreme
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@jonbryan68 

You should download the MyO2 app to keep track of your accounts.

Help on spend caps here Guide: Spend caps on O2 

However, we’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 124146 Posts
  • 612 Topics
  • 20231 Solutions
Registered:

@jonbryan68 

You should download the MyO2 app to keep track of your accounts.

Help on spend caps here Guide: Spend caps on O2 

However, we’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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