Solved: Smashed phone

Frustrated11 · ‎03-11-2020

O2 are pants !! I've smashed my screen it's now bright yellow, can't call them, been to the store they wouldn't help, I have this old iPad and I'm trying to contact via web chat to make an insurance claim and I can't even work out how to do that . Some one help please

MI5 · ‎03-11-2020

@Frustrated11

The store should help even if only by calling customer services for you.

O2 insurance help here https://www.o2.co.uk/help/digital-services/o2-insurance

and contact numbers here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎03-11-2020

@Frustrated11

The store should help even if only by calling customer services for you.

O2 insurance help here https://www.o2.co.uk/help/digital-services/o2-insurance

and contact numbers here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

gmarkj · ‎03-11-2020

You can call customer services using Skype on your iPad @Frustrated11 - free phone numbers are in the guide above...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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