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Sim

Clorom
Level 1: Joiner
  • 1 Posts
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Hi, I've done a sim swap a few hours ago and I'm still unable to make or receive any calls.
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MI5
Level 94: Supreme
  • 124129 Posts
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@Clorom 

Keep rebooting the phone to help bring the sim online.

Check for network faults here O2 Service Status

Try your sim in another phone to rule out phone problems and if all fails, contact O2 Guide: Coronavirus Community Help and Support 

If this was a replacement sim due to a lost or stolen one, you will have bars on your account that need removing.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 124129 Posts
  • 612 Topics
  • 20211 Solutions
Registered:

@Clorom 

Keep rebooting the phone to help bring the sim online.

Check for network faults here O2 Service Status

Try your sim in another phone to rule out phone problems and if all fails, contact O2 Guide: Coronavirus Community Help and Support 

If this was a replacement sim due to a lost or stolen one, you will have bars on your account that need removing.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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Marjo
Former Staff
  • 7880 Posts
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Hi there @Clorom hope you're having a nice Christmas week so far. slight_smile

It's been a few days since you posted about your SIM swap so hopefully by now everything's been sorted. Let us know anytime though if you have any further questions about this or anything else the community could help with.

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? slight_smile
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