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Sim swap

Eliz544
Level 1: Joiner
  • 4 Posts
  • 2 Topics
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Registered:

Hi,

I did a sim swap two days ago to a new phone, till now both the old and new phone network signals gone! I can’t make even a call to o2. What do I do?

Message 1 of 3
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MI5
Level 94: Supreme
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Registered:

@Eliz544 

Have you rebooted your phone?

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 3
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RafaC
Former Staff
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Hey @Eliz544 were you able to solve it?

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