Solved: Sim swap

Paul_h1 · ‎10-08-2021

Hi i have a new iPhone 12 and 5G sim. It was an upgrade. Trying to do the sim swap. The website says it will send a text message. How do I receive the text if my sim is not active. I click continue and no text comes through on new phone.

MI5 · ‎10-08-2021

Then you'll need to call O2 in the morning @Paul_h1

They open at 8.00am Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎10-08-2021

@Paul_h1

You text from your old sim first Guide: Sim Swap: a mini guide 2017 update

Text the word SWAP to 20220 from your old sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Paul_h1 · ‎10-08-2021

Thanks for reply. I don’t have old sim

MI5 · ‎10-08-2021

Then you'll need to call O2 in the morning @Paul_h1

They open at 8.00am Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Sim swap

Pixel watch 2 LTE

Apple Watch error code 10

Apple Watch Ultra airtime plan activation

How do I raise a formal complaint with O2?

I can’t login to my o2