Re: Sim swap

Lisa29 · ‎07-01-2022

Help. I upgraded my phone to the pixel6 and input new SIM card I received and followed the instructions to carry out a SIM swap. My old SIM has now lost all signal and the new SIM seems to have kicked in I can send messages but any time I try make a call or someone tries calling me it comes up invalid number. I also have a notification saying SIM not provisioned for voice. How can I fix this.

Thanks Lisa

madasaf1sh · ‎07-01-2022

@Lisa29

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

MI5 · ‎07-01-2022

@Lisa29

Keep rebooting your phone and allow 24 hours for everything to fully complete.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

RafaC · ‎10-01-2022

Hey @Lisa29 did it work out?

O2

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