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Sim not working

Sharon33
Level 1: Joiner
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Hi my uncle has given me his old phone whilst mine gets repaired he got new phone from u with he told me to throw away the sim cos he got new one but he now has no network 

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MI5
Level 94: Supreme
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@Sharon33 

His upgraded contract was on the sim you threw away.

He will need to contact O2 either by calling of going in store for a new sim card. 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 124159 Posts
  • 612 Topics
  • 20231 Solutions
Registered:

@Sharon33 

His upgraded contract was on the sim you threw away.

He will need to contact O2 either by calling of going in store for a new sim card. 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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