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Sim card not provisioned for voice

roro1
Level 1: Joiner
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hi my sim card which i had for over a year is saying it is not not provisioned for voice. I tried to reinsert multiple times and tried on multiple phones but it seems to be deactivated? 

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madasaf1sh
Level 61: Brainiac
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@roro1

Is this a Pay As You Go Sim?, if so you have make a chargable call every 6months or the sim card will be deactivate (as per t&c's you agreed to):

7.1. If you do not carry out any chargeable activity at least once in any 6 month period your Mobile Phone will be disconnected and you will lose any remaining credits balance on your Account. If you wish to be re-connected after this time you will be given a new Mobile Phone number.

 

If pay monthly, you will need a new sim card which can be obtained from a o2 shop, or via customer services on 0344 809 0202

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 61: Brainiac
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Registered:

@roro1

Is this a Pay As You Go Sim?, if so you have make a chargable call every 6months or the sim card will be deactivate (as per t&c's you agreed to):

7.1. If you do not carry out any chargeable activity at least once in any 6 month period your Mobile Phone will be disconnected and you will lose any remaining credits balance on your Account. If you wish to be re-connected after this time you will be given a new Mobile Phone number.

 

If pay monthly, you will need a new sim card which can be obtained from a o2 shop, or via customer services on 0344 809 0202

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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@roro1 

It may have just failed (it does happen).

You can call into any O2 store or call O2 for a free replacement.

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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roro1
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yep i think this is what happend... do you know if there's any way to keep my current number? also if theres any way to reactivate my sim please let me know.
Thank you
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madasaf1sh
Level 61: Brainiac
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@roro1

You can try customer services, but the chances are the number will have been disconnected and put back in the pool.

Call 0344 809 0202 or try live chat at https://www.o2.co.uk/contactus

Otherwise just go online or visit a shop and get a new PAYG sim card
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 5 of 5
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