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Signal issues

Melissa_jayne96
Level 1: Joiner
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Hi, 

Ever since being sent a new SIM card I've had really poor signal cover often being left without signal.

I've tried all of the online, turn off and on, flight mode and reboot options but nothing is working.

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madasaf1sh
Level 66: Unequalled
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@Melissa_jayne96 

 

Sim cards don't control signal levels, these are determined by 

 

1. The Antenna in the Phone

2. The algorithm in the software on the phone. 


Have you tried the sim card in a different phone?

Have you checked https://status.o2.co.uk to check if there are issues in your local area? 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Melissa_jayne96
Level 1: Joiner
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Hi thank you for your reply.

I have the Google Pixel 6, is there anything I can do to improve the situation?

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gmarkj
Level 59: Quartermaster
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You could try dropping down to a 4G connection (or LTE) if that is in the phone menu @Melissa_jayne96 ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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