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As1
Level 1: Joiner
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Ever since I started using my iPhone 11 on Saturday I have had no service at all at home my x used to have perfect service here what is going on please 

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jonsie
Level 94: Supreme
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Are you using the old sim card?

If not then swap it into the  iphone 11

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MI5
Level 94: Supreme
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@As1 

If you want 5g you'll need to do a sim swap Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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lewys-gp
Community Manager
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Let us know how you get on, @As1

Community Manager for the O2 Community 🙂
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