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Service problems

Marlo
Level 1: Joiner
  • 1 Posts
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Registered:

Hello,

On the 02.12.2022, I upgraded my contract.

I bought a s22 plus, ever since, wheni try to call short numbers it doesn't work.

 

When i I try to call numbers like 101/111/202/voicemail/any other short number, it just jangs up after 1 second. Normal numbers work just fine. 

 

It is really frustrating and I don't know how to fix it. I tried to cqll support but it doesnt work, i tried to speak with support via the app but somehow the chat is always busy. 

 

If you encountered this problem before, was there a fix for it ? Thank you

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MI5
Level 94: Supreme
  • 150192 Posts
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  • 28605 Solutions
Registered:

@Marlo 

Set your spend cap to £5. 

The free calls will then work.

Guide: Spend caps on O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 2
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MI5
Level 94: Supreme
  • 150192 Posts
  • 641 Topics
  • 28605 Solutions
Registered:

@Marlo 

Set your spend cap to £5. 

The free calls will then work.

Guide: Spend caps on O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
479 Views