Solved: Service not working

Emily_12 · ‎11-09-2021

Hi, my service is down and I have gone through all of the steps on the website, what shall I do now, also my sky broadband is down so I was wondering if this would be linked ?

MI5 · ‎11-09-2021

@Emily_12

It's unlikely to be linked to your broadband issue. It's just bad luck both have hit at the same time.

Check for issues here O2 Service Status

If no issues are reported you need to try a different sim in your phone or your sim in another phone and see which the fault follows.

If you need a new sim, you can get one for free from your local O2 store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎11-09-2021

@Emily_12

It's unlikely to be linked to your broadband issue. It's just bad luck both have hit at the same time.

Check for issues here O2 Service Status

If no issues are reported you need to try a different sim in your phone or your sim in another phone and see which the fault follows.

If you need a new sim, you can get one for free from your local O2 store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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