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Service not working Portugal.

Perdidoenportug
Level 1: Joiner
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on ‎11-04-2023 16:48

on ‎11-04-2023 16:48

I am not sure why, but my service stopped working in Portugal (after working foe a few days).  I have data and minutes left, and my husband's phone with identical paygo plan is working well.  Can anyone help?

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MI5
Level 94: Supreme
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on ‎11-04-2023 16:56

on ‎11-04-2023 16:56

@Perdidoenportug 

Some things to try:
1 - Reboot phone. (or toggle airplane mode).
2 - Manually search for a different network
3 - Turn off 4g and try 3g.
4 - Check data roaming is turned on.
5 - Check with O2 for any roaming bars.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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