on 17-04-2021 21:12
Solved! Go to Solution.
on 17-04-2021 22:20
on 17-04-2021 22:20
Yes, sorry.
I missed the bit about a week old.
If faulty, you can get a new replacement within the first 28 days.
You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
on 17-04-2021 22:03
Sounds faulty.
Mine last 36 hours easily and that's with moderate usage.
Might be worth getting it checked by Apple.
https://www.apple.com/uk/retail/geniusbar/
on 17-04-2021 22:13
on 17-04-2021 22:19
on 17-04-2021 22:20
on 17-04-2021 22:20
Yes, sorry.
I missed the bit about a week old.
If faulty, you can get a new replacement within the first 28 days.
You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
on 17-04-2021 22:27
on 17-04-2021 22:52
on 17-04-2021 22:52
on 18-04-2021 10:09
on 18-04-2021 13:59
on 18-04-2021 13:59
Good news @Stu32