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Scam charges

Eloise
Level 1: Joiner
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Hi, I’ve recently noticed charges on my bill for this month because of receiving a text from 79050 on 24th December 2020 which I believed to be a scam so I ignored it. Please can you assist in sorting this? I’ve found no other way to contact O2, phone lines are down, chat is disabled on the app. Many thanks.
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Cleoriff
Level 94: Supreme
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Hi @Eloise 

See community help here:

 Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

And O2 advice here

https://www.o2.co.uk/help/account-and-billing/premium-service-checker

and this site will to help you get your money back…

https://payforitsucks.co.uk/

Help to prevent further charges here Guide: Tips to avoid unexpected charges on your bill  

You should also ring Customer Service and ask them to place the following bars on your account:

Bar all Direct to bill debits

Bar Premium rate numbers

 

Also re that number.

Premium SMS charges are set by the provider. The texts generally cost about £1 - £5 each for which you might not realise you're being charged, and can mean you end up with a shockingly high phone bill
How do I stop premium texts on 79050?
The number you checked belongs to:
  • Short code number: 79050
  • Reply to the message with 'STOP' or 'STOP ALL'
  • This service is provided by Oxygen8 Communications
  • Contact Details 03333137900 or customercare.uk@oxygen8.com

https://who-called.co.uk/Number/79050 

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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@Eloise 

Oxygen 8 have acknowledge an error in sending these "Merry Christmas" messages.

If you contact them directly, they will refund you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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