Scam charges

[Eloise]

Hi, I’ve recently noticed charges on my bill for this month because of receiving a text from 79050 on 24th December 2020 which I believed to be a scam so I ignored it. Please can you assist in sorting this? I’ve found no other way to contact O2, phone lines are down, chat is disabled on the app. Many thanks.

[Cleoriff]

Hi @Eloise 

See community help here:

 Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

And O2 advice here

https://www.o2.co.uk/help/account-and-billing/premium-service-checker

and this site will to help you get your money back…

https://payforitsucks.co.uk/

Help to prevent further charges here Guide: Tips to avoid unexpected charges on your bill  

You should also ring Customer Service and ask them to place the following bars on your account:

Bar all Direct to bill debits

Bar Premium rate numbers

Also re that number.

Premium SMS charges are set by the provider. The texts generally cost about £1 - £5 each for which you might not realise you're being charged, and can mean you end up with a shockingly high phone bill

How do I stop premium texts on 79050?

The number you checked belongs to:

• Short code number: 79050
• Reply to the message with 'STOP' or 'STOP ALL'
• This service is provided by Oxygen8 Communications
• Contact Details 03333137900 or customercare.uk@oxygen8.com

https://who-called.co.uk/Number/79050 

[MI5]

@Eloise 

Oxygen 8 have acknowledge an error in sending these "Merry Christmas" messages.

If you contact them directly, they will refund you.