Santander OTP not being received

[ross_mini5]

Hello, it's me again,

I switched from Sky, to O2 on 09/05/23 and I have been trying to register a new iPhone 13 on the Santander app.

The problem is the Santander One Time Passcodes are NOT being received.  I can send and receive all other texts fine.

I see others have had similar problems, I saw this one: https://community.o2.co.uk/t5/Tech-Support/Santander-OTP-not-received/td-p/1567499

Please can someone help me fix this issue?

[Cleoriff]

@ross_mini5 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you https://o2uk.co/O2CIG), hopefully they should be able to help.can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (

[ross_mini5]

@Cleoriff 

The community sorted this issue out for the last person.  I have tried contacting O2 I. Social Media with no response.  I can’t ring because I have a speech impediment.

[ross_mini5]

Any help, please?

@O2Sarah- 

@O2Lisa 

@O2Ryan 

@Breanna 

Or anyone else on 

[gmarkj]

The community advisors no longer support customers on here @ross_mini5, so the only one likely to reply would be Breanna. Unfortunately she does not work directly for o2, so she also has no access to your account.

You need to keep trying o2 using one of the methods already given (calling or messaging on social media).

[ross_mini5]

@gmarkj 

What has happened to all the O2 support people then?

[gmarkj]

The official line we had @ross_mini5 was 

@Martin-O2 wrote:

some organisational changes within O2 which means the team no longer have the bandwidth to cover the community.

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A link to the full post is below:

https://community.o2.co.uk/t5/Welcome-News/O2-Support-advisor-update/m-p/1634920