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Samsung watch 6

Mo1967
Level 1: Joiner
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Got watch to link to my existing account however can't make calls or text when not connected to phone. 

After hours on hold to customer service and being cut off . Eventually got told esim isn't working and they will send new one. However I'm not convinced please advise. 

 

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madasaf1sh
Level 76: Forum Legend
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@Mo1967 

You need to enable some functions on the phone itself and the way Samsung have set this up is that the phone and watch must be on, and connected either via WiFi or Mobile Data


Also make sure you have connected via the Wear App

 

The guide below might help..

 

Guide: Connecting your Samsung Smartwatch 

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This is a customer to customer forum, and there is no o2 support on here, and we do not have access to any personal or account information,

We are all customers like you and I don't work for o2,
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