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Samsung Watch and upgrading phone number

MattWroe
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Hi 

 

I am purchasing a Samsung watch 4 and it has asked if i want to upgrade my existing number or get a new number. 

Can someone just explain to me what it means by upgrade? I'm assuming it means that the watch will have the same number as the phone? 

 

Kind Regards

 

Matt

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gmarkj
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No - upgrading it means that you will replace the phone with the watch @MattWroe 

If you get a new number then you will take the watch as a separate contract.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
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No - upgrading it means that you will replace the phone with the watch @MattWroe 

If you get a new number then you will take the watch as a separate contract.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MattWroe
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Hi 

 

Thanks for your reply! I don't want to replace the phone so will need to get a new number! How do the two devices link together if they have different numbers?

 

Thanks!

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gmarkj
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For the watch to work as you want (calls and texts to your phone show up), follow the instructions below.

Borrowed this from another member on this related thread (thanks @MI5 !)

 

Samsung watch setup.
1. Contact O2 and get them to set up Data and WIFI calling on your Samsung mobile, it's free but needs to be set up to use the watch. You can then turn the switch on in setting under connections.

2. If you need an esim the only place to get it now is at an O2 store, it's free at the store.

3. If you already have an esim you won't be able to set up your watch just by going through the process on the Gear app, it'll set up the plan in principle on the phone and watch, but it won't connect to the network so don't waste your time. Delete the plan and go to an O2 store.

4. The only way you'll get the watch connected is by going to the O2 store, sitting with the sales person and have them set up the esim and the plan, it's £5 per month for 1gb which is more than enough data.

5. Most store sales people haven't a clue about setting up the Samsung watch 4g, so have them give you the esim, scan the QR code let your phone set up the plan and then have them go into their system as if your purchasing the watch directly from O2, at the bottom of their screen (this is at an O2 store) there is a box that says set up watch plan, when they press that, it'll allow them to set up a watch data plan, as if you've purchased the watch from O2.

6. At that point and after the salesperson puts in all the info from the esim they gave you into their system, it'll take about 10 min for the watch to connect, you'll then need to go into the connection settings on your watch, turn on auto for data, turn on data roaming and then go to the network search setting on the watch and let it the watch search for the network, it'll then register it and you're almost there.

7. Next go to your mobile and in settings, advanced, turn on the switch to use your mobile data on other devices, make sure when you turn it on, it shows your Samsung watch at the bottom, tap and another screen comes up showing the watch is connected to your phone.

8. Then reboot your watch and your mobile and you're done. Test it by leaving your phone in your home and take a walk, the watch should connect and show the 4g symbol and the mobile calling bars, if you try and make a call and it doesn't work or says connect to Bluetooth, go back to step 7, and reboot the phone to make sure it's found the device, i.e. your watch. It will also say at the bottom of the watch, standalone, means your using the watch on it's own.

9. You're done. Just remember you can only get your Samsung Watch 4g connected by getting it done in the O2 store.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Stevep1
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Hi 

I have the Watch 4 with the Pixel 6. I have the £5 plan, used the esim qr code to set it up but it seems very hit and miss. I don't seem to be able to send sms from watch or receive incoming calls.

I can't find any of the settings you mentioned on my Pixel  😞

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SebsRepairs
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Because 02 dont allow anything ekse other than data with samsunh watch 4 if u have your own watch. If you buy watvh and plsn ssme time from them u can get calls and txt. Stupid rule

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