This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Samsung A52 5G

Go to solution
Humpy
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎11-04-2023 15:08

on ‎11-04-2023 15:08

5G wont activate on my phone, I have changed APN, nothing, according to O2 coverage I am sat under a 5G mast, I requestred a 5G ready sim, and still nothing... what needs to be done to activate 5G

Message 1 of 5
386 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 144466 Posts
  • 634 Topics
  • 27682 Solutions
Registered:

on ‎11-04-2023 15:43

on ‎11-04-2023 15:43

Might need your account tweaking then @Humpy 


Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 4 of 5
373 Views
0 Kudos
4 REPLIES 4

Go to solution
MI5
Level 94: Supreme
  • 144466 Posts
  • 634 Topics
  • 27682 Solutions
Registered:

on ‎11-04-2023 15:20

on ‎11-04-2023 15:20

@Humpy 

Network mode on phone set to 5g?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 5
381 Views
0 Kudos

Go to solution
Humpy
Level 1: Joiner
In response to MI5
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎11-04-2023 15:28

on ‎11-04-2023 15:28

yes phone is set to 5G

Message 3 of 5
377 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
  • 144466 Posts
  • 634 Topics
  • 27682 Solutions
Registered:

on ‎11-04-2023 15:43

on ‎11-04-2023 15:43

Might need your account tweaking then @Humpy 


Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 5
374 Views
0 Kudos

Go to solution
jonsie
Level 94: Supreme
In response to MI5
  • 93252 Posts
  • 609 Topics
  • 6981 Solutions
Registered:

on ‎11-04-2023 16:25

on ‎11-04-2023 16:25

Don't expect wonderful 5G connection

O2 is probably the worst UK network for 5G.....

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 5 of 5
358 Views
0 Kudos
Top Kudoed Authors
View All
Top