SWITCH UP HELP

[Matty_hall5]

Hi,

I recently went into the 02 shop on edge lane on the 7th October to process a switch up from an iPhone 14 pro max to an iPhone 15 pro at some point within the system this failed.  The on site team have tried there best to understand what is happening but they don’t know at all. They raised  ticket with the IT team and asked them for clarification almost 6 business days ago.

I’m still without my new phone yet have signed pre contract agreements and absolutely nobody can help me

[Bambino]

@Matty_hall5 This is not O2. This is a customer community. We can't help you with your issue here. You need to persevere with customer service.
Call 202 from your mobile or 0344 809 0202, or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[Matty_hall5]

Wanted to see if the community had had the same issue and if anything they knew that I could take back to 02 

[Oxonian]

@Matty_hall5 

Probably a good idea to keep in touch with the O2 retail store in question too, just in case they get a response from the IT team that enables them to solve your problem.