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SIM card still not working

redrum333
Level 1: Joiner
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Hello, let me sum up my story of switching from Monthly to Pay As You Go:

1. I asked for migration from Monthly to PAYG as I was leaving the country. The card was sent to my address.
2. I received the new SIM card, which was supposed to be used after 10 (?) days.
3. My old (Monthly) SIM card stopped working after 3 days after receiving the new SIM card.
4. I put the new SIM card in, destroyed the old one. (because it was no longer working and I had no use of it - the fact of the SIM stopping to work was a signal to stop using it - that's what I thought)
5. The PAYG SIM wouldn't work.
6. I visited the O2 branch in the afternoon, the services on O2 side were not working, the only thing that was confirmed was the "success" of migration from Monthly to PAYG.
7. After 2 days of restarting etc the phone at home, I visited the branch again - I was given new SIM card which was supposed to work within 24 hours.
8. The SIM never activated and I'm effectively cut off from O2 network for a phone that was essential for dealing with business related to relocation.

I'm currently abroad and I'm not planning to visit the UK any time soon. I have no access to the online account, because of the requirement of providing the code that is obviously sent to the very number I have no access to.

Any chance for a helping hand?

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MI5
Level 94: Supreme
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@redrum333 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127431 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@redrum333 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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redrum333
Level 1: Joiner
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Hi Mi5, I am trying to converse with O2 on Facebook but they're extremely slow to respond. I'll see how it goes.

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